FAQ
Ads
- How does advertising find place?
- How and what publicity do I get through myUpcoming's mediapartners?
- How can I buy an add to get more publicity?
Financial (Ticketing)
- What payment methods are there?
- What are the different ways to sell tickets?
- How and when do I receive the money of my ticket sales as an organizer?
- Who pays the costs of the ticket sales?
- What is the cost for tickets who are offered for free?
- What is the cost for tickets who are sold in presale and at the cash desk?
- Can I sell tickets at different prices for the same event?
- What is in the handling cost for tickets?
- How can I sell paper tickets: in presale and at the cash desk?
- Is there a cost for the use of the ticketing system as an organizer?
- What to do if a customer wants to cancel his online ticket and requests a refund?
- What are the costs that ticket buyers have to pay?
- What is the cost of presales tickets and tickets who aren't sold at the cash desk?
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- Why is there an agreement signed with a VZW for ticket sales?
- Can I determine one fixed reservation cost for all of my tickets?
General
- How do I add an event?
- What if I would like to try out the platform without entering a commitment?
- How do I get started in the platform?
- What data does myUpcoming need from me to test out the ticketingplatform?
- How do I become a customer of Oxynade as an organizer to start selling tickets?
Login
- What data does myUpcoming need from me to test out the ticketingplatform?
- What will you do with my account information?
Marketing
- How and what publicity do I get through myUpcoming's mediapartners?
- How do I integrate the ticketing module into my website?
- How does advertising find place?
- I don't have a website. How can I sell tickets?
- Are the tickets personalized?
- Can I undertake certain marketing actions from the ticketing application towards my customers?
- Can I use extra ticket sales channels myself?
- Is there a CRM module available?
- Can I customize the ticket layout?
- Can I show my sponsors on the tickets?
- How can I import the customer data to my CRM?
Privacy
- How does the customer receive his ticket?
- What data does myUpcoming need from me to test out the ticketingplatform?
- How secure are credit card and account information during transactions?
- What data do customers who buy tickets have to fill in?
- What will you do with my account information?
- Do customers who buy paper tickets also have to fill in their data?
- Do ticket buyers have to create or have an account?
Reports
- How can I get an overview of the sales status of my tickets (online - presale - cash desk)?
- What information do I get from my event reports?
Support
Ticket sales
- How will you send out the tickets?
- What are the different ways to sell tickets?
- What are the costs that ticket buyers have to pay?
- Is my event too small or local to sell tickets via this platform?
- What data do customers who buy tickets have to fill in?
- How does advertising find place?
- How does the client order a ticket?
- What to do if a customer wants to cancel his online ticket and requests a refund?
- How does the customer receive his ticket?
- How can I sell paper tickets: in presale and at the cash desk?
- Can I validate the tickets simultaneously on several entrances?
- How can tickets be verified or validated?
- How do I integrate the ticketing module into my website?
- Can I sell tickets at different prices for the same event?
- What data does myUpcoming need from me to test out the ticketingplatform?
- What if I do not own a barcode scanner to validate the tickets?
- Can I also command printed paper tickets?
- What are the different types of physical tickets?
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- How do I become a customer of Oxynade as an organizer to start selling tickets?
- Who is responsible for the delivery of the pdf's of the tickets?
- I don't have a website. How can I sell tickets?
- Can I determine one fixed reservation cost for all of my tickets?
- Do ticket buyers have to create or have an account?
- Can I customize the ticket layout?
- Do customers who buy paper tickets also have to fill in their data?
- Is there a possibility to work with floorplans for the ticket sales?
- Can I work with members for the ticket sales?
